Refund Policy
# **Diabetic Shaadi Refund Policy**
At **Diabetic Shaadi**, we strive to provide a seamless and satisfactory experience for our users. However, if you are not completely satisfied with our services, please review our refund policy below.
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## **1. Membership Fees & Subscription Plans**
- All membership fees paid for premium subscriptions are **non-refundable** once the account is activated.
- If you cancel your subscription, you will continue to have access until the end of your billing cycle, but no refunds will be issued for unused time.
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## **2. Cancellation & Refund Requests**
- You may cancel your subscription at any time, but refunds will **not** be provided for partial membership periods.
- Refund requests must be submitted within **7 days** of the initial payment if the service has **not** been used (e.g., no profile interactions or match searches).
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## **3. Technical Issues & Service Disruptions**
- If our website experiences **prolonged downtime** (more than 48 hours) due to technical faults on our end, users may request a **credit extension** or **partial refund** at our discretion.
- Refunds will not be granted for minor interruptions or user-side technical issues (e.g., internet problems, device compatibility).
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## **4. Fraud & Unauthorized Transactions**
- If you notice an **unauthorized charge** from Diabetic Shaadi, report it immediately to **support@diabeticshaadi.com** within **7 days** for investigation.
- If fraud is confirmed, a full refund will be processed within **14 business days**.
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## **5. Refund Processing**
- Approved refunds will be credited to the original payment method within **7-14 business days**, depending on the payment provider.
- Processing fees (if any) may be deducted from the refund amount.
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## **6. Exceptions**
- No refunds will be given for:
- Change of mind after using the service.
- Matches not meeting personal expectations.
- Account suspensions due to policy violations.
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## **7. Contact Us**
For refund requests or disputes, email us at **support@diabeticshaadi.com** with:
- Your registered email ID
- Transaction details (payment ID, date, amount)
- Reason for refund request
We reserve the right to modify this policy at any time.
**Last Updated: [Date]**
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This detailed refund policy ensures transparency and fairness while protecting users and the platform. Let me know if you'd like any modifications!
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